Return Policy

Return Policy

Change of order

Up to the point where the order has been executed, the customer has the right to change his order at no cost to him other than the price difference of the product, but with reservation for goods ordered by the customer which are not kept in stock. When changing a product on order, the price that is current at the time of the change applies. Please note that orders that have already been delivered from our system cannot be changed for obvious reasons. 

 

Cancellation

Cancellation of orders is possible at no cost to the customer until the time the order is executed. Execution is usually done by creating invoices and shipping documents. Cancellation after the order has been executed is not possible. If we have fulfilled your order, you as a customer are obliged to receive the shipment in all cases. A cancellation is not valid until confirmation has been received from us. 

 

Withdrawal

The recipient has the right to cancel their purchase or change to another size, color or product within 14 days. We require the item to be unused and returned in its original packaging with any original documents. Please contact us via hamiltonshelby@126.com before returning your package. In that case, state your order ID, any invoice number and which product it concerns. Also state if you want to exchange for another product instead, or if the money is to be returned to the customer. Anyone who returns a product must be responsible for return shipping and transport risk. We will email you when the return has been inspected and approved/not approved. We do not collect items that are returned cash on delivery/registered mail or are not fully franked. 

When exercising the right of withdrawal, the recipient must pay our shipping fees, which may exceed the shipping amount we paid the recipient when ordering. (Currently $25-$45)

Please note that the right of return or exchange does not apply to sale items.

See Address & Tel. on the front page.

Note!

When returning an item, you must contact us for instructions.

 

Please note that the right of return or exchange does not apply to sale items or items purchased with a discount code.

 

Any invoice must always be paid before return, refund is made via a credit note when we have received the return.